If damage to the property you are renting is caused maliciously by another person please contact your local police department straight away. Please make note of the police report number as your Property Manager may ask for this for insurance purposes. If the above steps have been followed contact


In the event you have locked yourself out you must call a locksmith at your own cost. Elite Real Estate Woy Woy is only required to supply you with keys during “Normal Business Hours” Monday to Friday 8:30am to 5pm (not on public holidays) for lock smiths contacts details, please look below.

If you do need to report urgent repairs please contact 0400 818 716 and leave a message with the operator with your return contact number, your property manager, the property address and a brief explanation of the matter.
The lessor/ agent has 24 hours to take action to contact a suitable repairer and arrange for them to fix the property if the repair is deemed or defined an essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time but the lessor must make an appointment with the repairer to fix the problem.
If you are not able to contact the lessor/ agent within 24 hours for an essential repair and 48 hours for an urgent repair you can arrange for the repairs to be carried out by a suitable qualified repairer to the minimum extent necessary.
AIR CONDITIONER FAULTS are not classed as an urgent repair. If your air conditioner does start to leak water please DO NOT continue to use it as you will be liable for any subsequent damage.